Privacy Policy

Enny Comfort Zones  ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our cleaning services.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We may collect and process the following personal information:

Personal Identification Information: Name, address, email address, phone number, and payment details.

Service Details: Information related to the cleaning services you request, such as the frequency of service, the type of cleaning required, and any special requirements.

Payment Information: Credit/debit card details, bank account information, and billing address (through secure payment processors).

Communication: Emails, phone calls, messages, and other communications between you and our team.

Usage Data: Information on how you use our website (if applicable), including IP address, device type, browser type, and session data.

2. How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To process and deliver the cleaning services you request, including scheduling, managing, and completing jobs.

Communication: To respond to inquiries, confirm appointments, send updates, or notify you of changes to our services.

Billing and Payments: To process payments, send invoices, and address any payment-related issues.

Marketing: With your consent, we may send you promotional materials or offers related to our services. You can opt out at any time by following the unsubscribe link or contacting us directly.

Improvement of Services: To analyse and improve our service offerings, website, and customer experience.

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. How We Protect Your Information

We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption and secure storage of sensitive data.

4. Sharing Your Information

We will not share your personal information with third parties, except in the following cases:

Service Providers: We may share your data with trusted third-party service providers, such as payment processors, email marketing platforms, or accounting services, who assist us in providing services to you. These third parties are contractually obligated to keep your data confidential and only use it for the purpose of providing services on our behalf.

Legal Requirements: We may disclose your personal data if required to do so by law or in response to legal requests, such as a court order or government investigation.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

5. Your Rights

Under the GDPR, you have several rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.

Right to Rectification: If your personal data is inaccurate or incomplete, you can request that we correct or update it.

Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under specific circumstances.

Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object: You can object to the processing of your personal data, particularly if it is used for direct marketing.

Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at [email address or phone number].

6. Cookies

Our website may use cookies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic and personalize content. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

7. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or accounting requirements. If you no longer wish to receive services from us, we will securely delete your personal data, subject to applicable legal obligations.

8. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from anyone under this age. If we learn that we have collected personal data from a child under the age of 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Enny Comfort Zones 

Telephone: 07714862524

E-mail: eczones23@gmail.com

Address: 32 Blenheim Road, London, E6 3EQ, London, United Kingdom